Issues Management Specialist
SP4 Social Services Worker 4
Child Protection Branch
March 10, 2015
The Manitoba government recognizes the importance of building an exemplary civil service that is inclusive and reflective of the population it serves. We encourage applicants to voluntarily self-declare in the cover letter, resumé or application if they are from any of the following employment equity groups: women, Indigenous people, visible minorities, and persons with disabilities.
This is a preference competition. All applicants are encouraged to apply, however first consideration for this competition will be given to Indigenous people, visible minorities and persons with disabilities. Applicants are requested to self-declare at the time of application.
Conditions of Employment:
- Must be legally entitled to work in Canada.
Conditions of Employment:
Must be legally entitled to work in Canada.
Satisfactory Criminal Records Check, Child Abuse, Adult Abuse Registry checks.
Effective April 1, 2015, you must be registered with the Manitoba College of Social Workers and a member in good standing with a current Certificate of Practice.
Post secondary degree in Social Sciences (BSW preferred). Other acceptable combinations of education and related experience may be considered.
Child Welfare experience in front line case management dealing with children and families.
Experience conducting investigations including gathering and analyzing information to implement appropriate action.
Knowledge of The Child and Family Services Act, The Authorities Act and The Adoption Act.
Thorough knowledge of the governing and delivery of child protection programming in Manitoba.
Strong political acumen to effectively communicate with a variety of individuals including senior govenment officals, executive management and Authorities.
Exceptional interpersonal skills.
Ability to work within a team environment.
Ability to work independently.
Ability to organize, prioritize and work effectively to meet tight deadlines.
Ability to deal with grief and loss issues.
Ability to de-escalate conflict and provide resolution.
Excellent verbal communication skills.
Strong written communication skills and ability to pay attention to detail when preparing Authority Seeking Documents such as Briefing Notes and comprehensive reports.
Proficient with computer programs such as Microsoft Word.
Reporting to and under the direction of the Senior Manager, the Issues Management Specialist is responsible for responding to inquiries and complaints from the public through a variety of sources, including the Child Protection Branch Intake system, Division and Department management, and the Minister's and Premier's Offices and then implementing appropriate action in order to alleviate or resolve client and public concerns.
Civil Service Commission
Human Resource Services
, R3C 3J7
WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.