Claims Service Representative - Bilingual Designated Position

2258 CSR

Regular/full-time

Workers Compensation Board

CSC, Payments, and Medical Aid,Compensation Services

Winnipeg MB

Advertisement Number: 2258

Salary(s):   2258 $51,962.00 - $64,950.00 per year

Closing Date:   August 16, 2022

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people, visible minorities and persons with disabilities.

Please go to www.wcb.mb.ca/wcbdoes to apply.

Conditions of Employment:

• Must be legally entitled to work in Canada

Qualifications:

• Completion of a two (2) year diploma in a related discipline (Business Administration)
• Minimum two (2) years' experience interpreting and applying processes and procedures to manage and resolve customer inquiries/concerns
• Typing speed of 35 w.p.m. (error rate less than 5%)

Duties:
The Claims Service Representative is responsible for creating new claim files, ensuring Workers Compensation coverage, accepting specific no time loss claims, and managing each inquiry to a resolution that provides for customer satisfaction and meets organizational standards and objectives. Uses effective listening and questioning techniques to determine each customer's need(s); identifies, evaluates and determines alternatives to problem solve. When unable to resolve an inquiry prior to the end of the call, takes steps necessary for resolution immediately following the call or arranges for an Adjudicator or Case Manager to resolve on a timely basis.

Apply to:

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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