Bilingual Client Service Representative

CL3 Clerk 3

Regular/full-time

Advanced Education, Skills and Immigration

Manitoba Student Aid, Student Access and Success

Winnipeg MB

Advertisement Number: 38973

Salary(s):   CL3 $41,212.00 - $47,283.00 per year

Closing Date:   May 31, 2022

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people and persons with disabilities.

Candidates who do not meet all essential criteria may be considered on an underfill basis at a commensurate rate of pay.

An eligibility list may be created for similar positions and will remain in effect until exhausted or expired based upon operational requirements.

The Client Services Representative (CSR) is integral to the administration of applications and the provision of information for the Manitoba Student Aid Program (MSAP) and Canada Student Financial Assistance Program (CSFAP).  The CSR’s primary role is to provide direct client service to program applicants and to process the information that is received from applicants and stakeholders. The MSAP provides supplementary needs-based assistance to students pursuing post-secondary education. The program helps clients who would otherwise be unable to pursue higher education due to limited personal resources. The funding provided by the program will supplement, not replace other available resources, and it is guided by a complex set of policies and procedures.

To be considered for this competition you must submit an application form. Note: Only those who submit the form will be considered. See below for further instructions.

Click here to access the application form.

Conditions of Employment:

• Must be legally entitled to work in Canada

• Must provide a satisfactory Criminal Record Check
• Ability to speak, read and write in both French and English

Qualifications:
Essential:

• Experience performing administrative and/or clerical duties, which may include but are not limited to processing applications, answering phones, reception, data entry, filing, etc. 
• Experience providing exceptional customer service to a diverse clientele by phone, by email and in person
• Proficiency with software (e.g. Microsoft Office programs Word, Excel and Outlook) with the ability to learn to operate various software
• Excellent interpersonal skills with the ability to work as part of a team
• Excellent verbal communication skills with the ability to provide information in a clear and concise manner to stakeholders in person and on the phone with the ability to de-escalate conflicts
• Excellent written communication skills with the ability to prepare, edit and format correspondence with a high degree of accuracy and attention to detail
• Strong organizational and time management skills with the ability to manage high workload
• Ability to manage confidential and sensitive information
• Ability to interpret, explain and apply policies and/or procedures
• Excellent French verbal communication skills
• Excellent French written communication skills

Desired:

• Knowledge of the Manitoba Student Aid program

Duties:
The Client Services Representative (CSR) is often the client’s first point of contact when contacting the Manitoba Student Aid Program (MSAP). The CSR provides accurate information in response to individual requests about the MSAP and related services from the public, in-person, by email, website, or by telephone. This position involves extensive public contact and requires a friendly approach, the ability to empathize with clients and the ability to remain composed under pressure. CSRs are required to have an in-depth knowledge of policies and procedures of the MSAP and the Canada Student Financial Assistance Program (CSFAP), as well as familiarity with a broad range of other programs and services available in the community. CSRs are also required to navigate between internal information systems in order to provide clear, concise and complete information in a short amount of time.

Apply to:

To be considered for this competition you must submit an application form. Note: Only those who submit the form will be considered. See below for further instructions.

Click here to access the application form.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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