Residential Tenancies Officer

FC2 Consumer Service Officer 2


Manitoba Finance

Residential Tenancies Branch, Consumer Protection

Thompson MB

Advertisement Number: 38090

Salary(s):   FC2 $61,184.00 - $73,742.00 per year

Closing Date:   October 17, 2021

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

This is a preference competition. All applicants are encouraged to apply, however first consideration for this competition will be given to Indigenous people and persons with disabilities. Applicants are requested to self-declare at the time of application.

An eligibility list may be created for similar positions and will remain in effect for 12 months.

The Residential Tenancies Branch administers The Residential Tenancies Act, The Condominium Act and The Life Leases Act.  The branch is responsible for the resolution of landlord and tenant disputes through investigation, mediation and adjudication, and is responsible for the regulation of rent increases and enforcing compliance with the regulation. The branch is looking for a qualified individual to fill a repair officer position in Thompson, Manitoba, to conduct investigations and ensure compliance in areas of health, safety and building standards. To be considered for this competition you must submit an application form. See below for further instructions.
Click here to access the application form.

Conditions of Employment:

  • Must be legally entitled to work in Canada
  • Must have a valid Class 5 Manitoba driver's license
  •  Must be able to travel throughout the province as required
  • Must provide and maintain a satisfactory Criminal Record Check


  • Experience investigating and ensuring compliance with statutes and regulations.
  • Experience conducting on-site inspections with respect to compliance with legislation governing health, safety and building standards.
  • Excellent decision-making skills.
  • Strong written skills
  • Ability to exercise judgment in difficult situations, including a high volume work environment.
  • Strong interpersonal skills
  • Strong oral communication skills
  • Excellent organizational and time management skills

  • Experience and /or training in mediation and /or dispute resolution.
  • Experience with the MS Word, excel and databases
  • Experience evaluating financial statements and performing computations for analysis
  • Experience using electronic file management systems.
  • Experience in or practical knowledge of, dispute resolutions.
  • Experience in property maintenance and/or physically conducting onsite property inspections.

Reporting to the Investigation Services Coordinator, this position is responsible to conduct on-site rental unit inspections with respect to compliance with legislation governing health, safety and building standards and to issue orders with written reasons in areas of non-compliance. The officer works with landlords and tenants to ensure that repairs are completed in a timely fashion. The officer will enforce outstanding orders in accordance with The Residential Tenancies Act and branch policies, including the collection of funds and the hiring of contractors to complete the repairs. The repair officer is responsible for the hiring, management and paying of trades and contractors hired. These decisions have a direct impact on a landlord’s business and on the tenants' living accommodations. The primary objectives of the position are to ensure that rental property is maintained to a level that meets the health, safety and building standards of the Province and Municipal by-laws. The incumbent will be required to travel to throughout Manitoba to conduct investigations and inspections. The Repair Officer also advises landlords and tenants on the requirements of the legislation through public speaking engagements, correspondence and over the telephone. The Repair Officer works as part of a team, responding to a high volume of telephone calls and emails, conducts in-person meetings with the public, processes applications, schedules hearings.

Apply to:

Advertisement # 38090
Service Centre 3
Human Resource Services
600-155 Carlton Street
Winnipeg, MB , R3C 3H8
Phone:  204-945-8819
Fax: 204-948-3382

To be considered for this competition you must submit an application form.  Complete the application form at the link below or contact Human Resource Services under “Apply to” to request a copy of the application form.  The selection board will rely only on information provided in this form to determine whether a candidate will be invited for further assessment.  Note: You are not required to submit a cover letter, but may be asked to submit a resume, references, or other documentation at a later point if invited for further consideration.
Click here to access the application form.


Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions may be grieved and appealed by internal applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative or the grievor, if unrepresented. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.


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