Bilingual Digital Engagement Officer

CL4 Clerk 4

Regular/full-time

Department of Sport, Culture and Heritage

Digital Communications and Engagement, Communications Services Manitoba

Winnipeg MB

Advertisement Number: 34730

Salary(s):   CL4 $48,399.00 - $55,132.00 per year

Closing Date:   August 12, 2019

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

This is a preference competition. All applicants are encouraged to apply, however first consideration for this competition will be given to Indigenous people, visible minorities and persons with disabilities. Applicants are requested to self-declare at the time of application.

A 12-month eligibility list may be created from this competition for similar designated bilingual positions on a regular or term basis.

This position is Designated Bilingual. The incumbent must be able to communicate fluently in both official languages (English and French). To receive consideration for this position, candidates must submit their application in both English and French. Only candidates selected for further consideration will be assessed on their ability to communicate verbally and in writing in both official languages (English and French). 

This competition may be used to fill future Bilingual Digital Engagement Officer positions. To be considered for a Bilingual role, candidates must submit their application in both official languages (English and French).  

The Department of Sport, Culture and Heritage is seeking a fully bilingual Digital Engagement Officer who is able to work in a fast-paced, high volume environment. This position is the first level of access to government for many citizens and is responsible for providing direct, timely and accurate responses to inquiries from the public in both official languages through multiple digital platforms (telephone, email, web-based, social media and live chat). 

Conditions of Employment:

  • Must be legally entitled to work in Canada
  • Must be able to communicate fluently in English and French

Qualifications:
Essential:

  • Extensive experience providing customer service including responding to public inquries
  • Experience communicating with clients from diverse cultural and socioeconomic backgrounds
  • Excellent verbal communication in English and French in order to respond effectively through live chat and phone
  • Experience researching and compiling information from various media outlets
  • Strong analytical and problem solving skills  with ability to interpret legislation, policy, and practices
  • Strong organizational skills with the ability to work in a high volume, deadline-driven environment
  • Strong interpersonal skills including the ability to manage change well within a team environment
  •  Ability to work independently and apply professional judgement to make decisions
  • Strong written communication skills in English and French to respond effectively through live chat, email, and social media channels
  • Experience using Microsoft Office (Word, Excel, Outlook)
  • Experience working with databases for research and reporting purposes

Desired:
  • Professional experience using social media platforms
  • Experience with content management and web applications

Duties:
This bilingual position manages and updates the Residents Portal, maintains an internal database of contact information specific to government programs and services, and maintains the government phone book. The incumbent has daily contact in both English and French with the public, government staff and executives. The officer utilizes multiple digital platforms to engage with citizens both domestic and international. Responsibilities include research and statistical reporting, reviewing news updates both within the government, the province and Canada.  

Apply to:

Advertisement # 34730
Service Centre 2
Human Resource Services
360-1395 Ellice Avenue
Winnipeg, MB , R3G 3P2
Phone:  204-945-3001
Fax: 204-948-2841

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions may be grieved and appealed. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative or the grievor, if unrepresented. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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