Digital Engagement Officer

CL4 Clerk 4

Term/full-time

Department of Finance

Manitoba Government Inquiry , Communications and Engagement

Winnipeg MB

Advertisement Number: 45538

Salary(s):   CL4 $57,137.00 - $66,725.00 per year

Closing Date:   August 12, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people and persons with disabilities.

An eligibility list may be created for similar positions and will remain in effect for 12 months.

Communications and Engagement, the central government division dedicated to engaging Manitobans in the work of government, is seeking a Digital Engagement Officer who is able to work in a fast-paced, high-volume environment. This position is the first level of access to government for many citizens and is responsible for providing direct, timely and accurate responses to inquiries from the public through multiple digital platforms (telephone, email and web-based applications). 

Duties:
This position is part of a team that provides bilingual, tier 1 information and support for provincial government programs and services, manages and updates content on the Residents Portal, maintains an internal database of information and contact information specific to government programs and services, and oversees the government phone book. The incumbent has daily contact with the public, government staff and executives requiring basic political acumen. The officer utilizes multiple digital platforms to engage with citizens both domestic and international. Responsibilities include research and statistical reporting, database management, reviewing news updates both within the government, the Province and Canada.  



Why Work For Manitoba Government?
The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an attractive salary, pension plan, health and wellness benefits, and other supports to encourage work-life balance.

Financial Security

• Attractive salaries
• Defined pension plan
• Life insurance coverage
• Long-Term Disability Plan 

 
Benefit Plan

• Employer paid health care benefits including health, dental and vision
• Extended health care for services such as physiotherapy, chiropractor, massages, acupuncture and more
• Annual health spending account for eligible employees 

 
Commitment to Health and Wellness

• Employee and Family Assistance Program
• Paid time-off including sick leave, wellness days and family related leave days
• Flexible work arrangements for eligible positions
• Generous vacation entitlements, increasing with years of service
• Parental, maternity, and adoptive leave options

 
Professional Growth & Development
We want our employees to thrive and grow, and are committing to investing in their development. We offer multiple avenues of support such as inhouse training, educational assistance and leadership development programs to help achieve these goals.  
 
Organizational Culture and Values 
The Manitoba government is committed to a work environment and culture that values and recognizes every employee. When we look at Manitoba’s Public Service, we see a reflection of Manitoba’s diversity. We come from differing educational, cultural, and ethnic backgrounds and work in a wide array of jobs across the province, we are all public servants.
 
Impact on Manitoba’s Future
By working for Manitoba’s Public Service, you have the unique opportunity to use your time to serve the land, communities, and the people of Manitoba. You can leave a lasting mark that will impact both current and future generations.
 

Qualifications:
Essential:

• Extensive experience providing customer service including responding to public inquiries.
• Experience communicating with people from diverse cultural and socioeconomic backgrounds.
• Experience researching and compiling factual information from various trusted sources, including but not limited to: websites, media outlets and social media. 
• Excellent English verbal communication skills with the ability to communicate with various levels of staff and the public.
• Excellent written communication skills to respond effectively through email and internal communication channels.
• Strong analytical and problem solving skills with the ability to interpret legislation, policy, and practices, and the ability to prioritize inquirer needs.
• Strong organizational skills with the ability to work in a high volume, deadline-driven environment.
• Strong interpersonal skills, including the ability to manage change well within a team environment.
• Proficiency working with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint and Teams) or similar software applications.
• Ability to work independently and apply professional judgement to make decisions and display political acumen.

Desired: 

• Experience working with database management and web applications. 
• Excellent communication skills (verbal and written) in French are an asset.

Conditions of Employment:

• Must be legally entitled to work in Canada

Apply to:

WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

_