Issues Management Specialist

SP4 Social Services Worker 4

Regular/full-time

Department of Families

Child Protection Branch, Child and Youth Services

Winnipeg MB

Advertisement Number: 45446

Salary(s):   SP4 $66,139.00 - $94,055.00 per year

Closing Date:   August 10, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

This is a preference competition. All applicants are encouraged to apply, however first consideration for this competition will be given to women, Indigenous people, visible minorities and persons with disabilities. Applicants are requested to self-declare at the time of application.

An eligibility list may be created for similar full-time, part-time and term positions and will remain in effect for 12 months.

The Issues Management Unit at the Child Protection Branch has responsibility for provision of service for Intake-Inquiries and Complaints; Child Death and Serious Injury; Inter-provincial matters; Statements of Claim and Post-Adoption Services.  

To be considered for this competition you must submit an application form. See below for further instructions.

                 ***CLICK HERE TO ACCESS THE APPLICATION SCREENING FORM***
 

Duties:
Reporting to the Senior Manager of Issues Management and Child Deaths, the Issues Management Specialist is responsible for:

• Responding to inquiries and complaints from the public that are referred either directly or through the office of the Minister of Families or other government sources.
• Gathering and triaging information on all child deaths and serious injuries in Manitoba, reviewing information analytically and writing comprehensive high-level reports.
• Providing social work service regarding children and families moving between provinces including inter-provincial disputes.
• Coordinating Statements of Claims regarding individuals filing lawsuits against the Director of Child Welfare, including an analytical review of historic file information and creation of summaries of events for use of legal counsel in court matters.
• Provision of Post-Adoption services to parties of adoptions.

Qualifications:
Essential:

• Master (MSW) or Bachelor (BSW) Degree in Social Work preferred or equivalent degree in a related discipline
• Experience working within the child and family services system; preferably in various roles and capacities
• Knowledge of the child and family services governance and practice in Manitoba
• Knowledge of history, legislation, policy and practices regarding First Nation, Metis, and Inuit issues, including Truth and Reconciliation
• Ability to handle highly complex and emotionally charged issues with the ability to resolve conflict
• Experience reviewing, analyzing and synthesizing complex information
• Excellent verbal communication skills
• Excellent written communication skills when preparing documents for various audiences
• Strong political acumen to effectively communicate with a variety of individuals including senior government officials, executive management and authorities
• Proficient with Microsoft applications (Word, Outlook and Excel)

Desired:

• Knowledge with the Child and Family Services Information System (CFSIS) and the Child and Family Services Intake Module

Conditions of Employment:

• Must be legally entitled to work in Canada

• Must provide and maintain a satisfactory Criminal Records Check with Vulnerable Sector Search
• Must provide and maintain a satisfactory Child and Adult Abuse Registry Check
• Prior Contact Check

Apply to:

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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