Registration and Client Services Representative

CL3 Registration and Client Services Representative

Regular/full-time

Department of Health and Seniors Care

Insured Benefits Branch, Insurance Division

Winnipeg MB

Advertisement Number: 37850

Salary(s):   CL3 $41,212.00 - $47,283.00 per year

Closing Date:   July 28, 2021

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people and persons with disabilities.

This competition may be used to establish an eligibility list to fill current and future term or regular full-time similar positions 

Eligibility list will remain open until exhausted

The Department of Health and Seniors Care is currently seeking a Registration and Client Services Representative for the Insured Benefits Branch. This branch is responsible for determining client eligibility for insured benefits programs, registering clients and responding to customer inquiries by providing information by telephone, in person and through written correspondence on matters relating to the registration for Manitoba Health Benefits.
 

Conditions of Employment:

• Must be legally entitled to work in Canada

• Must provide and maintain a satisfactory Criminal Record Check

Qualifications:

Essential:
 

• Experience in a client services environment where the job duties involved providing information and answering inquiries by phone and in person. 
• Experience performing administrative or clerical tasks such as data entry, typing documents, preparing reports, and answering phones. 
• Strong customer service skills to manage client expectations and provide courteous and respectful support.
• Experience interpreting and applying legislation, regulations, policies, and procedures. 
• Strong verbal communication skills.
• Strong organizational and time management skills.
• Ability to work independently.
• Ability to work with confidential and sensitive information.

Desired:
 

• Knowledge of the Health Services Act.

Duties:

Reporting to the Unit Supervisor, Registration and Client Services Representatives are responsible for determining client eligibility for Insured Benefits Programs, registering clients in programs and responding to client inquiries on matters relating to registration, claims and other insured programs administered by Manitoba Health. This position works with and ensures compliance with various Acts and Regulations such as The Canada Health Act, The Manitoba Health Services Insurance Act and the Interprovincial Agreement on Eligibility and Portability. Adhering to The Personal Health Information Act (PHIA) and The Freedom of Information and Protection of Privacy Act (FIPPA) is critical in this position.   

To be considered for this competition you must submit an application form. Complete the application form at the link below or contact Human Resource Services under “Apply to” to request a copy of the application form. The selection board will rely only on information provided in this form to determine whether a candidate will be invited for further assessment.  Note: You are not required to submit a cover letter, however in order to be considered for this opportunity you must submit both the application form and your resume. 

Click here to access the application form
 

Apply to:

WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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