Issues Management Specialist
SP4 Social Services Worker 4
Regular/full-time
Department of Families
Child and Family Services, Child and Youth Services
Winnipeg MB
Advertisement Number: 36969
Salary(s): SP4 $56,040.00 - $77,714.00 per year
Closing Date: February 14, 2021
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).
Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people, visible minorities and persons with disabilities.
An eligibility list may be created for similar positions and will remain in effect for 12 months.
Conditions of Employment:
- Must be legally entitled to work in Canada
- Satisfactory Criminal Records Check (including the vulnerable sector search), Child Abuse Registy Check, Adult Abuse Registry Check and Prior Contact Check
Qualifications:
Essential:
- Post secondary degree in Social Sciences (BSW preferred). Other acceptable combinations of education and related training and experience may be considered.
- Experience working in a child and family services or related environment
- Experience reviewing, analyzing and synthesizing complex information
- Strong written communication skills when preparing various documents for various audiences
- Knowledge of child and family services including the governing and delivery of child protection programing in Manitoba
- Knowledge and understanding of First Nation and Metis issues, including the impacts of colonization, the historical impacts of residential schools, and the principles of reconciliation.
- Strong political acumen to effectively communicate with a variety of individuals including senior government officals, executive management and authorities
- Exceptional interpersonal skills to work within a team environment
- Ability to organize, prioritize and work effectively to meet tight deadlines
- Ability to handle highly complex and emotionally charged issues with ability to resolve conflict
- Excellent verbal communication skills
- Proficient with Microsoft applications (Word, Outlook and Excel)
Duties:
Reporting to and under the direction of the Manager, the Issues Management Specialist is responsible for responding to inquiries and complaints from the public through a variety of sources, including the Child and Youth Services Division, department management and the Minister's and Premier's Offices and then implementing appropriate action in order to alleviate or resolve client and public concerns, while ensuring proper and consistent administration of the Child and Family Services Act, the Programs Standards Manual and departmental regulations and policies. Also responsible to research and write high level Authority Seeking documents such as Briefing Notes, comprehensive reports and correspondence from the division upper management and Minister of Families.
Apply to:
Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.
Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.
We thank all who apply and advise that only those selected for further consideration will be contacted.
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