Public Response Officer

CL3 Clerk 3

Regular/full-time; Term/full-time

Manitoba Education and Training

Industry, Training and Employment Services

Winnipeg MB

Advertisement Number: 32218

Salary(s):   CL3 $39,604.00 - $45,429.00 per year

Closing Date:   November 7, 2016

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to .

An eligibility list may be created to fill other similar term and regular positions and will remain in effect for 12 months.

Manitoba Education and Training is seeking  highly innovative and creative individuals to join its Industry, Training and Employment Services (ITES) team in the role of Public Response Officer.  
 

Conditions of Employment:

  • Must be legally entitled to work in Canada

Qualifications:

 
Conditions of Employment:
 
  • Must be legally entitled to work in Canada.
  • Must produce and maintain a satisfactory Criminal Record Check.
 
Essential:
 
  • Experience interpreting policies and procedures and providing advice to the public including directing them to the appropriate resources.
  • Experience working with the public in person and over the phone.
  • Ability to work independently with a high degree of initiative.
  • Excellent interpersonal skills and the ability to work as a member of a team.
  • Ability to maintain confidential information, and sensitivity to clients' cultural and social backgrounds.
  • Ability to problem-solve and make sound decisions. 
  • Excellent verbal communication skills.
  • Excellent written communication skills, in drafting reports and correspondence.
  • Excellent French verbal communication skills is a requirement.
  • Excellent written communication skills, in drafting reports and correspondence in French is a requirement.
  • Experience with Microsoft Office (including Word, Excel and Outlook).
 
Desired:
 
  • Diploma or Certificate in Business or Office Administration. 
 

Duties:

Responding to the needs of clients (citizens, employers, and organizations) across the Province of Manitoba, the Public Response Officer (PRO) is the first point of contact for all incoming telephone inquiries and all Access Manitoba Contact Me inquiries and referrals. The incumbent will deal with a varying number of diverse clients over the telephone and provides services to these clients in a timely, accurate and sensitive manner.  The Public Response Officer responds to inquiries in a professional, client centric manner and maintains the highest level of client satisfaction by seeking first call resolution.  The Public Response Officer provides information on programs and services offered through the Division including Apprenticeship Manitoba, Industry Services, Industry, Training and Employment Services as well as Employment and Income Assistance Program.
 
A detailed position description is available upon request.
 

Apply to:

Advertisement # 32218
Public Service Commission
Human Resource Services
608-330 Portage Avenue
Winnipeg, MB , R3C 0C4
Phone:  204-945-4394
Fax: 204-948-2193

 
WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.
 

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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